Shipping policy
Shortcart360 Shipping Policy
Effective Date: [01-09-2026]
Website: https://www.shortcart360.com
Business Name: Shortcart360
At Shortcart360, we are committed to providing a reliable, transparent, and convenient delivery experience. This Shipping Policy explains how orders placed through our website are processed, dispatched, and delivered.
1. Shipping Coverage
We currently deliver products across Bangladesh.
Delivery availability may vary depending on the customer's location, courier service coverage, product availability, and other operational circumstances.
For locations outside our standard delivery coverage, customers may contact our customer support team before placing an order.
International shipping: [Currently unavailable / Available upon request]
2. Order Processing
Orders are processed after successful order confirmation and, where applicable, verification of the customer's contact and delivery information.
Orders may be verified by phone or WhatsApp before dispatch, particularly for Cash on Delivery (COD) orders.
Orders containing incorrect, incomplete, or unverifiable delivery information may be delayed or cancelled until the required information is confirmed.
3. Estimated Delivery Time
Our standard estimated delivery timeframe is:
- Inside Dhaka: [1–3] working days
- Outside Dhaka: [2–5] working days
- Remote / hard-to-reach locations: [Additional time may apply]
The above timeframes are estimates and are calculated from the time the order is confirmed and ready for dispatch.
Delivery may take longer during public holidays, weekends, promotional campaigns, extreme weather, courier disruptions, transportation issues, or other circumstances beyond our reasonable control.
Where a specific delivery timeframe is stated on a product page, that timeframe will apply to that product.
4. Shipping Charges
Applicable delivery charges will be displayed during checkout or communicated to the customer before order confirmation.
Current standard delivery charges:
- Inside Dhaka: BDT [70]
- Sub Zone: BDT [100]
- Outside Dhaka: BDT [130]
- Special / Remote Areas: BDT [applicable courier charge]
Shortcart360 reserves the right to update shipping charges when necessary. Any applicable delivery charge will be communicated clearly before the order is confirmed.
5. Order Tracking
Where tracking information is available, Shortcart360 may provide the customer with a courier tracking number or tracking link through SMS, WhatsApp, email, or other available communication channels.
Customers may contact our support team if they require assistance regarding their shipment.
6. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its operational policy.
Customers are responsible for providing:
- Correct name
- Active phone number
- Complete delivery address
- Appropriate landmark or location details where necessary
If a customer cannot be reached, provides incorrect information, repeatedly refuses delivery, or is unavailable to receive the order, the shipment may be returned to Shortcart360.
Additional delivery charges may apply for re-delivery where applicable.
7. Failed or Returned Deliveries
If an order is returned because of an incorrect address, unreachable phone number, customer refusal, or failure to receive the shipment, Shortcart360 may contact the customer to determine whether re-delivery is possible.
Any applicable re-delivery or return shipping cost may be payable by the customer, subject to our Return & Refund Policy.
8. Delayed Deliveries
While we make reasonable efforts to deliver orders within the estimated timeframe, Shortcart360 cannot guarantee delivery on a specific date unless explicitly confirmed.
Delays caused by courier partners, transportation disruptions, weather, public holidays, strikes, natural disasters, government restrictions, or other events beyond our reasonable control may occur.
If we become aware of a significant delay, we will make reasonable efforts to inform the affected customer.
9. Damaged Packages
Customers are encouraged to inspect the outer packaging at the time of delivery.
If the package appears seriously damaged, opened, or tampered with, customers should:
- Inform the delivery personnel immediately where possible.
- Take clear photographs or videos of the package.
- Contact Shortcart360 as soon as possible.
- Keep the original packaging and delivery documentation.
Damage claims may require photographic or video evidence for investigation.
10. Wrong, Missing, or Incorrect Items
If you receive an incorrect product, missing item, or a product that does not correspond to your confirmed order, please contact Shortcart360 promptly.
We may request photographs, videos, order information, packaging details, or other information necessary to investigate and resolve the issue.
11. Product Availability
All orders are subject to product availability.
If an ordered product becomes unavailable before dispatch, Shortcart360 will contact the customer and provide an appropriate resolution, which may include:
- Product replacement with the customer's approval;
- Order cancellation; or
- Refund, where applicable.
12. Cash on Delivery
Cash on Delivery (COD) may be available for eligible products and delivery locations.
COD availability may depend on product type, order value, delivery location, customer history, and courier/service restrictions.
Shortcart360 reserves the right to request order verification before dispatch.
13. Prepaid Orders
For prepaid orders, customers should retain their payment confirmation or transaction reference until the order has been successfully delivered.
If an order cannot be fulfilled, any eligible refund will be processed in accordance with our Return & Refund Policy and applicable laws and regulations.
14. Shipping and Returns
Shipping arrangements related to product returns, exchanges, replacements, or refunds are governed by our Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order.
15. Contact Us
For shipping-related questions or assistance, please contact:
Shortcart360
Website: https://www.shortcart360.com
Email: [shortcart360support@gmail.com]
WhatsApp: [+8801705186979]
Phone: [[+8801705186979]
Experience Centre: Nikunja 2, Dhaka [House-23(3rd Floor),Road-12,Nikunja-2 Khilkhet Dhaka-1229]
We aim to provide clear communication and reasonable assistance throughout the delivery process.
16. Policy Updates
Shortcart360 may update this Shipping Policy from time to time to reflect changes in our services, courier arrangements, operational practices, or applicable legal and regulatory requirements.
The latest version published on this website will be considered the applicable version.
Last Updated: [22-08-2026]
