Order Cancellation

• Orders can be cancelled free of charge before the item has been shipped, by contacting our customer support team via phone, email, or live chat.
• Once an order has been shipped/dispatched, it cannot be cancelled; however, customers may refuse delivery at the doorstep subject to the return conditions outlined below.
• ShortCart360 reserves the right to cancel orders in cases of stock unavailability, pricing discrepancies, or failed delivery attempts, with a full refund issued in such cases.

Return Eligibility

A product is eligible for return if all of the following conditions are met:

1. The return request is initiated within [3 / 7] days of delivery
2. The product is unused, undamaged, and in its original condition
3. All original packaging, accessories, manuals, and tags are included
4. The product has a valid ShortCart360 purchase invoice

Valid reasons for return include:

1. Wrong product delivered
2. Product received with visible manufacturing defect
3. Product significantly not as described
4. Item damaged during transit

Products NOT eligible for return:

1. Used, damaged, or altered products (unless the damage was present upon delivery)
2. Products missing original packaging, warranty card, or accessories
3. Products damaged due to customer mishandling or misuse
4. Products purchased under final sale/clearance promotions (if applicable)

Return Process

1. Contact ShortCart360 customer support within the eligible return window, providing your order number, reason for return, and supporting photos/videos
2. Our support team will review the request and provide return instructions
3. The product will be collected or must be shipped back as instructed
4. Upon receipt, our team will inspect the product to confirm it meets return eligibility criteria
5. Once approved, the refund or replacement process will begin

Refund Process

1. Approved refunds are processed within [3–7 business days] after product inspection is completed
2. Refunds are issued via the original payment method, or as ShortCart360 store credit/wallet balance, based on customer preference
3. For Cash on Delivery orders, refunds are issued via bank transfer or mobile financial services (bKash/Nagad/Rocket)
4. Original delivery charges may be non-refundable, except in cases where the return is due to our error (wrong item, defective product)

Exchange Policy

For defective, damaged, or incorrectly shipped products, customers may request an exchange for the same item (subject to stock availability) or a product of equivalent value, following the same verification process outlined in Section 4.3.

Warranty-Related Issues (Post-Return-Window)

Any product issues that arise after the return window has expired but within the applicable manufacturer's warranty period will not be processed under this Return and Cancellation Policy. Instead, such cases will be handled according to the relevant Brand-Wise Warranty Policy outlined in Section 3.4 of our Terms and Conditions.

Non-Returnable/Non-Refundable Items

Certain items may be marked as non-returnable due to hygiene, customization, or manufacturer restrictions. Such items will be clearly labeled on the product page at the time of purchase.

Contact for Returns & Cancellations

For any questions or to initiate a return/cancellation request, please reach out to our customer support team:

📧 Email: [shortcart1360@gmail.com] 📞 Phone/WhatsApp: [+8801705186979] 🕒 Support Hours: [10:00am To 7:00Pm]